30 Days Money-Back Guarantee!!! 

At NatureOn, your happiness and well-being are our highest priorities! We understand that everyone’s experience is unique, and we genuinely want you to be satisfied with your purchase.

We’re thrilled to offer you a 30-day money-back guarantee on all products purchased directly from our website. If you find that our supplements don’t meet your expectations for any reason, simply reach out to our dedicated customer service team at support@thenatureon.com within 30 days from the delivery date. We’ll process your refund promptly—no return required—making your experience as seamless as possible, and hassle-free!

To initiate your refund, please send us your full details, order number, and a brief description of your experience along with the reason for your refund request. When you contact us, kindly use [REFUND REQUEST] as your email subject. We’ll make sure your refund is processed back to your original payment method within 7-15 business days if deemed approved. We appreciate your understanding that, while we’re happy to cover the cost of the product, shipping fees from your original purchase are non-refundable.

To ensure our money-back guarantee remains a valuable resource for all our customers, we also have established a few guidelines. We limit the use of this guarantee to one (1) individual product for purchases of that specific item. If you order multiple units
of the same product, the guarantee will apply to a refund for one of those items only. 

We usually offer pack and bundle options for some of our products. A pack may include two, three, or more of the same item, or different products typically at a discounted price. If you purchase a pack and later decide you’re not happy with it, we will only refund (1) individual product for purchases of that specific order, please contact us within 30 days from the delivery date. This approach helps us maintain the integrity of our guarantee while allowing you the confidence to try our products.

Exceptions:

We want to ensure clarity regarding our return policy:

1. Discounted or discontinued items are not eligible for refunds.

2. Products purchased with Rewards points are also excluded from our REFUND policy.

3. Gift cards are non-refundable and cannot be applied to subscription services, with no exceptions.

4. Please note that any purchase made using a gift card is considered final and non-refundable.

5. Wholesale, bulk, and resale orders are not included in this policy. For any inquiries regarding returns on wholesale orders, kindly email support@thenatureon.com

Please note that if more than 30 days have passed after the delivery date, we are unfortunately unable to provide a refund.

Order Changes and Cancellations

All orders are final once placed. Please note that we cannot change your shipping address after your order has been submitted. Make sure to verify that your delivery address is accurate and valid during checkout. We are not responsible for missing shipments resulting from incorrect addresses provided at the time of purchase.

Damages and Issues

We kindly ask that you inspect your order upon delivery to ensure everything is in perfect condition. If you discover that an item is tampered with, damaged, or incorrect, please contact us as soon as possible.

If you can send us proof such as photos unpacked, it would be better. Your prompt communication will allow us to assess the issue quickly and take the necessary steps to resolve it efficiently. We are committed to providing you with the highest level of service, and addressing any concerns immediately is a top priority for us.

Missing Shipments Due to Courier Fault

If your shipment is missing due to courier errors, we will work closely with the shipping provider to thoroughly investigate the situation. We are dedicated to resolving these issues as swiftly as possible; however, please understand that refunds for products lost in transit are not guaranteed and will be subject to approval. If you find yourself in this situation, please don’t hesitate to reach out—we’re here to support you every step of the way!

Late or Missing Refunds

If you haven't received your refund yet, please start by checking your bank account. Next, reach out to your credit card company, as it may take some time for the refund to be processed. If you've completed these steps and still haven't received your refund, please get in touch with us. For assistance, email us at support@thenatureon.com.

Guarantee Guidelines

NatureOn retains the right to verify information, request valid proof of purchase, and deny guarantee requests at its discretion in instances of suspected fraud or if a customer has misused the NatureOn 100% Money-Back Guarantee. 

Disclaimer

We reserve the right to modify and update our return and refund policies at any time. These changes will help us continually improve your experience and better serve
our valued customers. We encourage you to review our policies periodically to stay informed about any updates. Thank you for your cooperation and understanding!